Privacy Policy

Who we are

Woodville Auto Parts Ltd is a registered company based in Nairobi, Kenya. This Privacy Policy explains how we collect and use information when you use our website, create an account, place an order or contact us for automotive parts and fitment assistance.

Information we collect

Depending on how you use our website, we may collect information such as your name, email address, phone number, account details, delivery address, delivery preferences and information you provide when placing or managing an order.

When you place an order, we may also record your order details, products ordered, delivery method, payment method, payment status, payment reference and other information needed to process and manage the transaction.

Where you use vehicle selection or request fitment assistance, vehicle information may also be used to help identify compatible parts.

Customer accounts

If you create a Woodville Auto Parts account, we use your account information to provide access to features such as saved contact and delivery details, order history, invoices and account management.

We also provide password reset and account authentication features to help protect access to your account.

Google sign-in

If you choose to sign in using Google, we may receive information associated with your Google account that is needed to create or identify your Woodville Auto Parts account, such as your name and email address.

Orders and payments

We use customer, delivery, order and payment information to process orders, prepare payment instructions, manage invoices, confirm payments and provide order support.

Where payment services such as M-Pesa are used, information required to initiate, identify or reconcile the payment may be processed by Woodville Auto Parts and the relevant payment service provider.

Order tracking

Our order tracking service uses your Order ID and billing email address to locate and display the corresponding order information.

Cookies and sessions

Our website uses cookies and session storage where necessary to provide website functionality. This includes maintaining your shopping cart, selected vehicle, login session, security protections and account preferences such as “Remember me”.

Analytics

We may use Google Analytics to understand how visitors use our website and to help us improve the storefront. Where Google Analytics is enabled, Google may process technical and usage information in connection with the analytics service.

How we use your information

We may use the information we collect to provide and manage customer accounts, process and fulfil orders, arrange delivery or collection, manage payments and invoices, provide fitment assistance, respond to enquiries, protect the security of our website and improve our services.

Sharing of information

We may share information with service providers where this is necessary to operate our website or provide a service you have requested, including authentication, analytics, payment and delivery services where applicable.

We do not disclose customer information unnecessarily and may also disclose information where required for legal, regulatory, fraud prevention or security purposes.

How long we keep information

We retain customer, account, order and transaction information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes and meet applicable legal or administrative requirements.

Your information

You may contact us if you would like to ask about personal information we hold about you, request that inaccurate information be corrected, or request deletion of information where we are not required to retain it for legitimate business, administrative or legal purposes.

Contact us

For questions about this Privacy Policy or how we handle personal information, contact us at [email protected] or call +254 728-653-653 .