Terms & Conditions
About these terms
These Terms & Conditions apply when you use the Woodville Auto Parts website, create a customer account, request vehicle fitment assistance or place an order through our storefront.
Please provide accurate customer, vehicle, delivery and order information so that we can correctly review and process your request.
Product information and vehicle compatibility
Product descriptions, OE references and compatibility information are provided to help identify the correct part. Vehicle fitment should be confirmed before purchase, particularly where different engines, generations or specifications exist for the same vehicle model.
If you are unsure whether a product is suitable for your vehicle, contact us with your vehicle details before completing the purchase.
Pricing and availability
Products may be shown as in stock, incoming, call to confirm, or out of stock. Availability information shown on the website is subject to confirmation before fulfilment.
Where a product has an expected availability period, the displayed timing is intended to help you plan your order and will be confirmed with you before payment or fulfilment.
Orders and confirmation
Submitting checkout creates an order request. New orders are initially placed under review while we confirm the relevant stock, fitment and delivery details.
An order being received by the website does not mean that stock, fitment or delivery has been finally confirmed. We may contact you where additional information is required before the order proceeds.
Payments
Payment should be made using the payment instructions provided for your order after the required stock, fitment and delivery details have been confirmed.
Where M-Pesa or another supported payment method is used, please use the payment details and order reference supplied for your transaction. Payment status remains subject to confirmation and reconciliation by Woodville Auto Parts.
Delivery and shipping
Delivery method, delivery address and any applicable delivery charge are recorded as part of the order. Shipping times and carrier delivery periods may vary.
Our detailed shipping arrangements, including business-day dispatch information and international shipping, are available on our Shipping Information page.
Returns and refunds
Returns, refunds and exchanges are handled according to our published return conditions, including eligibility, product condition, proof of purchase and return shipping requirements.
Please review our Refund / Returns Policy for the full conditions before returning an item.
Customer accounts
Customers may create an account to access saved details, order history, invoices and account management features. You are responsible for keeping your account information accurate and for protecting access to your account credentials.
Information associated with customer accounts is handled in accordance with our Privacy Policy .
Website information
We work to keep product, pricing, fitment and availability information accurate and useful. Where confirmation is required, the information confirmed directly with you in relation to your order should be used before payment or fulfilment proceeds.
Contact us
If you have questions about an order, fitment, payment or these Terms & Conditions, contact us at [email protected] or call +254 728-653-653 .